Shipping Policy

Thank you for shopping with Word Of Life. Please read our shipping policy carefully so you know what to expect when ordering from our store.

1. Shipping Destination

We currently ship to addresses within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

2. Shipping Cost

We offer free standard shipping on all orders. There are no minimum order requirements — shipping is always free.

3. Estimated Delivery Time

Orders are typically delivered within 3 to 8 business days from the date of shipment. Business days are Monday through Friday, excluding federal holidays. Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, and other factors outside our control.

4. Order Processing Time

Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

5. Shipment Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your package directly through the carrier's website. If you have not received a tracking email within 3 business days of placing your order, please contact us at contact@wordoflife.shop.

6. Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx. The carrier used for your order will be selected based on your location and the most efficient delivery option available at the time of shipment.

7. Delays & Exceptions

While we do our best to ensure timely delivery, there are circumstances beyond our control that may cause delays, including:

Severe weather conditions
Carrier disruptions or high-volume periods (e.g., holidays)
Incorrect or incomplete shipping address provided at checkout
Customs or regulatory delays

We are not responsible for shipping delays caused by the carrier or circumstances outside our control. If your package is significantly delayed, please contact us and we will do our best to assist you.

8. Lost or Stolen Packages

Once an order has been handed to the carrier and tracking shows it as delivered, responsibility for the package transfers to the customer. If your tracking information shows your package as delivered but you have not received it, we recommend:

Checking with neighbors or other household members
Looking in a safe location near your door (behind a bush, in a mailbox, etc.)
Contacting the carrier directly with your tracking number
Waiting 24 hours, as packages are sometimes marked delivered early

If the issue remains unresolved, please contact us at contact@wordoflife.shop and we will do our best to help.

9. Incorrect Shipping Address

Please double-check your shipping address before completing your order. If you realize you have entered an incorrect address, contact us immediately at contact@wordoflife.shop or +1 (703) 256-3444. We will do our best to update the address before your order ships. However, once an order has been dispatched, we are unable to guarantee address changes. We are not responsible for orders delivered to an incorrect address provided at checkout.

10. Damaged Items During Shipping

If your order arrives damaged, please contact us within 7 days of delivery at contact@wordoflife.shop with your order number and photos of the damage. We will work with you to resolve the issue promptly.

11. Contact Us

If you have any questions about your shipment or our shipping policy, please reach out to us: Word Of Life 4113 John Marr Dr, Annandale, VA 22003, United States Email: contact@wordoflife.shop Phone: +1 (703) 256-3444